(Frequently Asked Questions
What is Joyful Surprises?
Joyful Surprises is a company that offers unique and special surprise gifts. For many years, we have been helping people create the most unforgettable moments for their loved ones. Each gift is carefully crafted with personal touches and designed to delight the recipient.
What are your gift options?
Joyful Surprises offers a variety of gift options. There are many options such as personalized gifts, birthday surprises, engagement and wedding gift sets. We can also prepare gifts according to certain themes. You can visit our website to learn more about our gift range.
How can I order a gift?
Ordering is very easy! You can make your selection from the products on our website and click the "Order" button. Then, you will have created your order by filling in the necessary information and completing the payment process. You can also order by phone; Our customer service is happy to assist you.
Do you have Gift Wrapping options?
Yes, Joyful Surprises offers the opportunity to present your gifts in special packages. You can make your gift even more special with our different packaging options. You can also send a personal note and make your gift even more meaningful.
What is the gift return and exchange policy?
Customer satisfaction is important to us. If you are not satisfied with the gift you received, you can return it within 14 days from the date of delivery, provided that the product has not been used. You can contact our customer service for support for your exchange requests.
Does Joyful Surprises have social media accounts?
Yes, you can follow our latest gifts, campaigns and special events via Joyful Surprises' social media accounts. You can find us on Instagram, Facebook and Twitter. Don't forget to participate in the raffles we hold through our social media accounts and win gifts!
